2022-01-31 02:47:53 +00:00
name : Problem report
description : Please report your problem here to help us improve
body :
- type : markdown
attributes :
value : |
Thanks for taking the time to fill out this report!
- type : textarea
id : what-happened
attributes :
label : What happened?
description : A clear and concise description of what the problem is. You can add screenshots and provide links to help explain it.
2022-03-23 14:52:26 +00:00
placeholder : Tell us what you see!
validations :
required : true
- type : input
id : download-link
attributes :
label : Download link
description : If you had a compatibility issue, you may want to include a download link to the incompatible software or type something like "Not relevant" or "Not available".
placeholder : https://
2022-01-31 02:47:53 +00:00
validations :
required : true
- type : textarea
id : repro
attributes :
label : To Reproduce
description : If applicable, write the exact steps to reproduce the behavior.
placeholder : |
2022-02-03 17:02:54 +00:00
1 . Go to '....'
2022-01-31 02:47:53 +00:00
2 . Click on '....'
3 . Scroll down to '....'
4 . See error
validations :
required : false
- type : input
id : expected-behavior
attributes :
label : Expected behavior
description : A clear and concise description of what you expected to happen.
placeholder : Tell us what you expect to see!
validations :
required : true
- type : input
id : windows-version
attributes :
label : What is your Windows edition and version?
2022-02-03 17:02:54 +00:00
placeholder : "e.g. Windows 10 Pro 21H1 64-bit"
2022-01-31 02:47:53 +00:00
validations :
required : true
2022-02-03 17:02:54 +00:00
- type : dropdown
id : user-account
2022-01-31 02:47:53 +00:00
attributes :
2022-02-03 17:02:54 +00:00
label : "In which Windows account you have this problem?"
description : "Note: Built-in user accounts like Guest or Administrator are disabled by default in Windows because they pose a security risk."
options :
- "A local or Microsoft account without special changes."
- "User account with secure desktop turned off for UAC prompts."
- "User account with UAC protection completely turned off."
- "User account with UAC protection set to Always notify."
- "I use the built-in Administrator account."
- "I use the built-in Administrator with Admin Approval Mode turned on."
- "I reproduced it under a Guest account."
- "Not relevant to my request."
2022-01-31 02:47:53 +00:00
validations :
required : true
- type : input
id : security-software
attributes :
label : Please mention any installed security software
description : Even if the real-time protection is disabled, any security solution could still conflict with Sandboxie.
placeholder : e.g. Windows Defender
validations :
required : true
- type : input
2022-02-03 17:02:54 +00:00
id : sandboxie-version
2022-01-31 02:47:53 +00:00
attributes :
2022-02-03 17:02:54 +00:00
label : What version of Sandboxie are you running?
placeholder : e.g. Sandboxie Plus 1.0.9 64-bit
validations :
required : true
2022-01-31 02:47:53 +00:00
- type : input
id : regression
attributes :
label : Is it a regression?
2022-02-03 17:02:54 +00:00
description : If applicable, specify in which Sandboxie version this problem was introduced the first time (including any pre-release version).
placeholder : e.g. Since 5.55.9 64-bit
- type : input
id : browsers
attributes :
label : List of affected browsers
description : If applicable, in which sandboxed browsers are you seeing the problem?
placeholder : e.g. Firefox 96.0.3 64-bit, ....
- type : dropdown
id : box-types
attributes :
label : In which sandbox type you have this problem?
description : Select "Not relevant" if you don't have any malfunctioning program or setting to report.
options :
- "In a Standard isolation sandbox (yellow sandbox icon)."
- "In a Hardened sandbox (red sandbox icon)."
- "In a Sandbox with data protection (blue sandbox icon)."
- "In an Application Compartment sandbox with data protection (cyan sandbox icon)."
- "In an Application Compartment sandbox with no isolation (green sandbox icon)."
- "All sandbox types (I tried them all)."
- "I only reproduced it with Sandboxie Classic."
- "Not relevant to my request."
validations :
required : true
- type : dropdown
id : sandboxed-or-not
attributes :
2022-03-23 14:52:26 +00:00
label : Where is the program located?
2022-02-03 17:02:54 +00:00
description : Select "Not relevant" if you don't have any malfunctioning program to report.
options :
2022-03-23 14:52:26 +00:00
- "The program is installed both inside and outside the sandbox."
- "The program is installed only outside the sandbox."
- "The program is installed only inside a sandbox (NOT in the real system anyway)."
- "I tried to install it only inside a sandbox, but I wasn't able to achieve it."
2022-02-03 17:02:54 +00:00
- "Not relevant to my request."
validations :
required : true
- type : dropdown
id : box-state
attributes :
label : Can you reproduce this problem on an empty sandbox?
description : |
Select "Not relevant" if you don't have any malfunctioning program to report.
Tip : An empty sandbox is a clean box without any installed program or data.
options :
- "I can confirm it also on an empty sandbox."
- "My sandbox contains existing programs or data."
- "Not relevant to my request."
validations :
required : true
2022-01-31 02:47:53 +00:00
- type : textarea
2022-02-03 17:02:54 +00:00
id : policy-settings
attributes :
label : Did you previously enable some security policy settings outside Sandboxie?
description : |
For example in gpedit.msc, secpol.msc, Windows Defender Exploit protection settings, or other management tools like parental controls.
Tip : You may consider to turn off non-default Windows settings.
placeholder : |
I enabled the following security / policy settings outside Sandboxie :
....
- type : input
id : crashdumps
attributes :
label : Crash dump
description : |
If applicable, provide a direct link containing the .dmp file for your crash issue!
Tip : You need to upload it on a file storage service, then share the resulting link below.
placeholder : https://
- type : input
2022-01-31 02:47:53 +00:00
id : logs
attributes :
2022-02-03 17:02:54 +00:00
label : Trace log
description : |
Please consider to take one or more logs for Resource Access issues. For instructions, see https://git.io/Jwj2y
Tip : You can compress multiple log files in a .zip archive to upload on a file storage service, then share the resulting link below.
placeholder : https://
2022-01-31 02:47:53 +00:00
- type : textarea
id : sandboxie-config
attributes :
label : Sandboxie.ini configuration
2022-02-03 17:02:54 +00:00
description : |
If applicable, consider to attach your Sandboxie.ini settings (usually located in `C:\Windows` or in the installation folder).
Tip : If the content is too long, you are recommended to copy the settings on https://gist.github.com and share the resulting link below.
2022-01-31 02:47:53 +00:00
placeholder : |
[ GlobalSettings]
.....
2022-02-03 17:02:54 +00:00
2022-01-31 02:47:53 +00:00
[ UserSettings_xxxxxxxx]
.....
2022-02-03 17:02:54 +00:00
2022-01-31 02:47:53 +00:00
[ DefaultBox]
.....
2022-02-03 17:02:54 +00:00
2022-01-31 02:47:53 +00:00
render : shell
2022-02-03 17:02:54 +00:00
- type : input
id : sandboxie-plus-config
attributes :
label : Sandboxie-Plus.ini configuration (for Plus interface issues)
description : |
Sandboxie-Plus.ini is only needed if you have specific user interface issues with Sandboxie Plus
(this is usually located in `C:\Users\%Username%\AppData\Local\Sandboxie-Plus` or `C:\ProgramData\Sandboxie-Plus` for corporate users).
Please copy the content on https://gist.github.com and share the resulting link below.
placeholder : https://
