246 lines
11 KiB
YAML
246 lines
11 KiB
YAML
name: Problem report
|
|
description: Please report your problem here to help us improve.
|
|
labels: ["Confirmation Pending"]
|
|
body:
|
|
- type: markdown
|
|
attributes:
|
|
value: |
|
|
Thanks for taking the time to open this report!
|
|
Before you begin, please use the GitHub search bar to see if your problem has already been reported.
|
|
|
|
Also, you may find your answer:
|
|
1. in the [sandboxie-docs](https://github.com/sandboxie-plus/sandboxie-docs) repository (currently there are [synchronization issues](https://github.com/sandboxie-plus/Sandboxie/discussions/1756) with sandboxie-plus.com)
|
|
2. in the other [support channels](https://github.com/sandboxie-plus/Sandboxie/discussions/1768#discussioncomment-2503401)
|
|
3. in the [cached copy](https://github.com/Sandboxie-Website-Archive/sandboxie-website-archive.github.io) of the old Sandboxie forum: `site:https://sandboxie-website-archive.github.io/www.sandboxie.com/old-forums/`
|
|
4. in the [contributing guidelines](https://github.com/sandboxie-plus/Sandboxie/blob/master/CONTRIBUTING.md)
|
|
- type: textarea
|
|
id: what-happened
|
|
attributes:
|
|
label: Describe what you noticed and did
|
|
description: |
|
|
It is highly recommended to write the exact steps to reproduce the behavior.
|
|
|
|
Please feel free to attach screenshots, screen recordings and links to help explain it.
|
|
placeholder: |
|
|
Describe as accurately as possible what you saw and did!
|
|
1. Go to '....'
|
|
2. Click on '....'
|
|
3. Scroll down to '....'
|
|
4. See error
|
|
validations:
|
|
required: true
|
|
- type: input
|
|
id: prevalence
|
|
attributes:
|
|
label: How often did you encounter it so far?
|
|
description: If applicable, write more details about its frequency.
|
|
placeholder: e.g. Whenever I ...
|
|
validations:
|
|
required: false
|
|
- type: textarea
|
|
id: expected-behavior
|
|
attributes:
|
|
label: Expected behavior
|
|
description: A clear and concise description of what you expect to see.
|
|
placeholder: Tell us what the default behavior should be!
|
|
validations:
|
|
required: true
|
|
- type: input
|
|
id: sandboxed-program
|
|
attributes:
|
|
label: Affected program
|
|
description: |
|
|
If applicable, in which sandboxed program did you see the problem?
|
|
|
|
If not, you can type something like "Not relevant".
|
|
placeholder: e.g. Firefox 121.0 64-bit, ....
|
|
validations:
|
|
required: true
|
|
- type: input
|
|
id: download-link
|
|
attributes:
|
|
label: Download link
|
|
description: |
|
|
If you had a compatibility issue, it is highly recommended to include a download link to the incompatible software.
|
|
|
|
If not, you can type something like "Not relevant" or "Not available".
|
|
placeholder: https://
|
|
validations:
|
|
required: true
|
|
- type: dropdown
|
|
id: sandboxed-or-not
|
|
attributes:
|
|
label: Where is the program located?
|
|
description: Select "Not relevant" if you don't have any malfunctioning program to report.
|
|
options:
|
|
- "The program is installed both inside and outside the sandbox."
|
|
- "The program is installed only outside the sandbox."
|
|
- "The program is installed only inside a sandbox (NOT in the real system anyway)."
|
|
- "I tried to install it only inside a sandbox, but I wasn't able to achieve it."
|
|
- "Not relevant to my request."
|
|
validations:
|
|
required: true
|
|
- type: dropdown
|
|
id: crash-or-not
|
|
attributes:
|
|
label: Did the program or any related process close unexpectedly?
|
|
description: In case of doubt, please take a look at the [crash dump locations](#description-crashdumps) below.
|
|
multiple: true
|
|
options:
|
|
- "Yes, it did. See the link to the .dmp file(s) I have attached here."
|
|
- "Yes, it did. I'm going to share the .dmp file(s) in a later comment."
|
|
- "Yes, it did, but I accidentally removed / lost the .dmp file(s)."
|
|
- "Yes, it did, but no .dmp file has been created in the system."
|
|
- "Yes, it did, but I don't want to share the .dmp file(s) for privacy reasons."
|
|
- "Yes, it did, but I don't know how to attach the .dmp file(s)."
|
|
- "No, not at all."
|
|
validations:
|
|
required: true
|
|
- type: input
|
|
id: crashdumps
|
|
attributes:
|
|
label: Crash dump
|
|
description: |
|
|
List of crash dump locations to check out:
|
|
- C:\\Users\\%Username%\\AppData\\Local\\CrashDumps
|
|
- C:\\Windows\\Minidump
|
|
- C:\\Sandbox\\%User%\\DefaultBox\\user\\current\\AppData\\Local\\CrashDumps
|
|
- C:\\Sandbox\\%USER%\\%SANDBOX% (only if you previously set EnableMiniDump=y in the sandbox section of your Sandboxie.ini file)
|
|
- C:\\Windows\\MEMORY.DMP (known as %SystemRoot%\\MEMORY.DMP)
|
|
|
|
If applicable, provide a direct link containing the .dmp file(s) for your crash issue!
|
|
See also: [Generate a kernel or complete crash dump](https://learn.microsoft.com/en-us/troubleshoot/windows-client/performance/generate-a-kernel-or-complete-crash-dump) | [Driver Verifier - tracking down a misbehaving driver](https://answers.microsoft.com/en-us/windows/forum/windows_10-update/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983).
|
|
|
|
Tip: You can upload the .dmp file(s) on a file storage service, then share the resulting link below.
|
|
placeholder: https://
|
|
- type: input
|
|
id: sandboxie-version
|
|
attributes:
|
|
label: What version of Sandboxie are you running now?
|
|
placeholder: e.g. Sandboxie Plus 1.12.6 64-bit
|
|
validations:
|
|
required: true
|
|
- type: dropdown
|
|
id: installation-types
|
|
attributes:
|
|
label: Is it a new installation of Sandboxie?
|
|
options:
|
|
- "I recently did a new clean installation."
|
|
- "I just updated Sandboxie from a previous version (I don't remember which one)."
|
|
- "I just updated Sandboxie from a previous version (I remember which one it is)."
|
|
- "I recently upgraded it from an older version than 1.5.3 / 5.60.3."
|
|
- "I have been using the same version for some time."
|
|
validations:
|
|
required: true
|
|
- type: input
|
|
id: regression
|
|
attributes:
|
|
label: Is it a regression from previous versions?
|
|
description: If you intend to test multiple versions, specify in which Sandboxie version this problem was introduced the first time (including any pre-release version).
|
|
placeholder: e.g. The issue was introduced the first time in 5.62.1 64-bit
|
|
- type: dropdown
|
|
id: box-types
|
|
attributes:
|
|
label: In which sandbox type you have this problem?
|
|
description: Select "Not relevant" if you don't have any malfunctioning program or setting to report.
|
|
options:
|
|
- "In a standard isolation sandbox (yellow sandbox icon)."
|
|
- "In a hardened sandbox with data protection (red sandbox icon)."
|
|
- "In a security hardened sandbox (orange sandbox icon)."
|
|
- "In a sandbox with data protection (blue sandbox icon)."
|
|
- "In an Application Compartment sandbox with data protection (cyan sandbox icon)."
|
|
- "In an Application Compartment sandbox with no isolation (green sandbox icon)."
|
|
- "In an encrypted sandbox (black sandbox icon)."
|
|
- "All sandbox types (I tried them all)."
|
|
- "I only reproduced it with Sandboxie Classic."
|
|
- "Not relevant to my request."
|
|
validations:
|
|
required: true
|
|
- type: dropdown
|
|
id: box-state
|
|
attributes:
|
|
label: Can you reproduce this problem on a new empty sandbox?
|
|
description: |
|
|
Select "Not relevant" if you don't have any malfunctioning program to report.
|
|
|
|
Tip: A new empty sandbox is a new box created without any installed program or data.
|
|
options:
|
|
- "I can confirm it also on a new empty sandbox."
|
|
- "My sandbox contains existing programs or data."
|
|
- "Not relevant to my request."
|
|
validations:
|
|
required: true
|
|
- type: input
|
|
id: windows-version
|
|
attributes:
|
|
label: What is your Windows edition and version?
|
|
placeholder: "e.g. Windows 10 Pro 22H2 64-bit"
|
|
validations:
|
|
required: true
|
|
- type: dropdown
|
|
id: user-account
|
|
attributes:
|
|
label: "In which Windows account you have this problem?"
|
|
description: "Please note that built-in user accounts like Guest or Administrator are disabled by default in Windows because they pose a security risk."
|
|
multiple: true
|
|
options:
|
|
- "A local account (Standard user)."
|
|
- "A local account (Administrator)."
|
|
- "A Microsoft account (Standard user)."
|
|
- "A Microsoft account (Administrator)."
|
|
- "An account with secure desktop turned off for UAC prompts."
|
|
- "An account with UAC protection completely turned off."
|
|
- "An account with UAC protection set to Always notify."
|
|
- "I use the built-in Administrator account."
|
|
- "I use the built-in Administrator with Admin Approval Mode turned on."
|
|
- "I reproduced it under a Guest account."
|
|
- "Not relevant to my request."
|
|
validations:
|
|
required: true
|
|
- type: input
|
|
id: security-software
|
|
attributes:
|
|
label: Please mention any installed security software
|
|
description: |
|
|
Please note that third-party security solutions can still conflict even when their real-time protection is turned off, so you may want to consider a temporary uninstall with reboot to rule out any issue with Sandboxie. See also: [Reporting issues to third-party vendors in case of evident conflicts](https://github.com/sandboxie-plus/Sandboxie/issues/2025#issuecomment-1200110235).
|
|
placeholder: e.g. Microsoft Defender Antivirus
|
|
validations:
|
|
required: true
|
|
- type: textarea
|
|
id: policy-settings
|
|
attributes:
|
|
label: Did you previously enable some security policy settings outside Sandboxie?
|
|
description: |
|
|
For example in gpedit.msc, secpol.msc, Windows Defender Exploit protection settings, management tools like parental controls, Microsoft Intune, etc.
|
|
|
|
Tip: You may consider to turn off non-default Windows settings.
|
|
placeholder: |
|
|
e.g. I enabled the following security / policy settings outside Sandboxie:
|
|
....
|
|
- type: input
|
|
id: logs
|
|
attributes:
|
|
label: Trace log
|
|
description: |
|
|
Please consider to take one or more logs for Resource Access issues. For instructions, see [Sandboxie Trace](https://git.io/Jwj2y).
|
|
|
|
Tip: You can compress multiple log files in a .zip archive to upload on a file storage service, then share the resulting link below.
|
|
placeholder: https://
|
|
- type: textarea
|
|
id: sandboxie-config
|
|
attributes:
|
|
label: Sandboxie.ini configuration
|
|
description: |
|
|
If applicable, consider to attach your Sandboxie.ini settings (usually located in `C:\Windows` or in the installation folder).
|
|
placeholder: |
|
|
[GlobalSettings]
|
|
.....
|
|
|
|
[UserSettings_xxxxxxxx]
|
|
.....
|
|
|
|
[DefaultBox]
|
|
.....
|
|
|
|
render: ini
|