246 lines
11 KiB
YAML
246 lines
11 KiB
YAML
name: Problem report
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description: Please report your problem here to help us improve.
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labels: ["Confirmation pending"]
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body:
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- type: markdown
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attributes:
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value: |
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Thanks for taking the time to open this report!
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Before you begin, please use the GitHub search bar to see if your problem has already been reported.
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Also, you may find your answer:
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1. in the [sandboxie-docs](https://github.com/sandboxie-plus/sandboxie-docs) repository (currently there are [synchronization issues](https://github.com/sandboxie-plus/Sandboxie/discussions/1756) with sandboxie-plus.com)
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2. in the other [support channels](https://github.com/sandboxie-plus/Sandboxie/discussions/1768#discussioncomment-2503401)
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3. in the [cached copy](https://github.com/Sandboxie-Website-Archive/sandboxie-website-archive.github.io) of the old Sandboxie forum: `site:https://sandboxie-website-archive.github.io/www.sandboxie.com/old-forums/`
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4. in the [contributing guidelines](https://github.com/sandboxie-plus/Sandboxie/blob/master/CONTRIBUTING.md)
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- type: textarea
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id: what-happened
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attributes:
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label: Describe what you noticed and did
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description: |
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It is highly recommended to write the exact steps to reproduce the behavior.
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Please feel free to attach screenshots, screen recordings and links to help explain it.
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placeholder: |
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Describe as accurately as possible what you saw and did!
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1. Go to '....'
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2. Click on '....'
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3. Scroll down to '....'
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4. See error
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validations:
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required: true
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- type: input
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id: prevalence
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attributes:
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label: How often did you encounter it so far?
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description: If applicable, write more details about its frequency.
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placeholder: e.g. Whenever I ...
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validations:
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required: false
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- type: textarea
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id: expected-behavior
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attributes:
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label: Expected behavior
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description: A clear and concise description of what you expect to see.
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placeholder: Tell us what the default behavior should be!
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validations:
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required: true
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- type: input
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id: sandboxed-program
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attributes:
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label: Affected program
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description: |
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If applicable, in which sandboxed program did you see the problem?
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If not, you can type something like "Not relevant".
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placeholder: e.g. Firefox 121.0 64-bit, ....
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validations:
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required: true
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- type: input
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id: download-link
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attributes:
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label: Download link
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description: |
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If you had a compatibility issue, it is highly recommended to include a download link to the incompatible software.
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If not, you can type something like "Not relevant" or "Not available".
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placeholder: https://
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validations:
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required: true
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- type: dropdown
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id: sandboxed-or-not
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attributes:
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label: Where is the program located?
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description: Select "Not relevant" if you don't have any malfunctioning program to report.
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options:
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- "The program is installed both inside and outside the sandbox."
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- "The program is installed only outside the sandbox."
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- "The program is installed only inside a sandbox (NOT in the real system anyway)."
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- "I tried to install it only inside a sandbox, but I wasn't able to achieve it."
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- "Not relevant to my request."
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validations:
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required: true
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- type: dropdown
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id: crash-or-not
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attributes:
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label: Did the program or any related process close unexpectedly?
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description: In case of doubt, please take a look at the [crash dump locations](#description-crashdumps) below.
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multiple: true
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options:
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- "Yes, it did. See the link to the .dmp file(s) I have attached here."
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- "Yes, it did. I'm going to share the .dmp file(s) in a later comment."
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- "Yes, it did, but I accidentally removed / lost the .dmp file(s)."
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- "Yes, it did, but no .dmp file has been created in the system."
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- "Yes, it did, but I don't want to share the .dmp file(s) for privacy reasons."
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- "Yes, it did, but I don't know how to attach the .dmp file(s)."
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- "No, not at all."
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validations:
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required: true
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- type: input
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id: crashdumps
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attributes:
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label: Crash dump
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description: |
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List of crash dump locations to check out:
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- C:\\Users\\%Username%\\AppData\\Local\\CrashDumps
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- C:\\Windows\\Minidump
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- C:\\Sandbox\\%User%\\DefaultBox\\user\\current\\AppData\\Local\\CrashDumps
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- C:\\Sandbox\\%USER%\\%SANDBOX% (only if you previously set EnableMiniDump=y in the sandbox section of your Sandboxie.ini file)
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- C:\\Windows\\MEMORY.DMP (known as %SystemRoot%\\MEMORY.DMP)
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If applicable, provide a direct link containing the .dmp file(s) for your crash issue!
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See also: [Generate a kernel or complete crash dump](https://learn.microsoft.com/en-us/troubleshoot/windows-client/performance/generate-a-kernel-or-complete-crash-dump) | [Driver Verifier - tracking down a misbehaving driver](https://answers.microsoft.com/en-us/windows/forum/windows_10-update/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983).
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Tip: You can upload the .dmp file(s) on a file storage service, then share the resulting link below.
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placeholder: https://
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- type: input
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id: sandboxie-version
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attributes:
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label: What version of Sandboxie are you running now?
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placeholder: e.g. Sandboxie Plus 1.12.6 64-bit
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validations:
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required: true
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- type: dropdown
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id: installation-types
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attributes:
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label: Is it a new installation of Sandboxie?
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options:
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- "I recently did a new clean installation."
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- "I just updated Sandboxie from a previous version (I don't remember which one)."
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- "I just updated Sandboxie from a previous version (I remember which one it is)."
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- "I recently upgraded it from an older version than 1.5.3 / 5.60.3."
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- "I have been using the same version for some time."
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validations:
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required: true
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- type: input
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id: regression
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attributes:
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label: Is it a regression from previous versions?
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description: If you intend to test multiple versions, specify in which Sandboxie version this problem was introduced the first time (including any pre-release version).
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placeholder: e.g. The issue was introduced the first time in 5.62.1 64-bit
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- type: dropdown
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id: box-types
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attributes:
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label: In which sandbox type you have this problem?
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description: Select "Not relevant" if you don't have any malfunctioning program or setting to report.
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options:
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- "In a standard isolation sandbox (yellow sandbox icon)."
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- "In a hardened sandbox with data protection (red sandbox icon)."
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- "In a security hardened sandbox (orange sandbox icon)."
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- "In a sandbox with data protection (blue sandbox icon)."
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- "In an Application Compartment sandbox with data protection (cyan sandbox icon)."
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- "In an Application Compartment sandbox with no isolation (green sandbox icon)."
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- "In an encrypted sandbox (black sandbox icon)."
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- "All sandbox types (I tried them all)."
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- "I only reproduced it with Sandboxie Classic."
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- "Not relevant to my request."
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validations:
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required: true
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- type: dropdown
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id: box-state
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attributes:
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label: Can you reproduce this problem on a new empty sandbox?
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description: |
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Select "Not relevant" if you don't have any malfunctioning program to report.
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Tip: A new empty sandbox is a new box created without any installed program or data.
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options:
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- "I can confirm it also on a new empty sandbox."
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- "My sandbox contains existing programs or data."
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- "Not relevant to my request."
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validations:
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required: true
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- type: input
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id: windows-version
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attributes:
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label: What is your Windows edition and version?
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placeholder: "e.g. Windows 10 Pro 22H2 64-bit"
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validations:
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required: true
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- type: dropdown
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id: user-account
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attributes:
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label: "In which Windows account you have this problem?"
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description: "Please note that built-in user accounts like Guest or Administrator are disabled by default in Windows because they pose a security risk."
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multiple: true
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options:
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- "A local account (Standard user)."
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- "A local account (Administrator)."
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- "A Microsoft account (Standard user)."
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- "A Microsoft account (Administrator)."
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- "An account with secure desktop turned off for UAC prompts."
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- "An account with UAC protection completely turned off."
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- "An account with UAC protection set to Always notify."
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- "I use the built-in Administrator account."
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- "I use the built-in Administrator with Admin Approval Mode turned on."
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- "I reproduced it under a Guest account."
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- "Not relevant to my request."
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validations:
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required: true
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- type: input
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id: security-software
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attributes:
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label: Please mention any installed security software
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description: |
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Please note that third-party security solutions can still conflict even when their real-time protection is turned off, so you may want to consider a temporary uninstall with reboot to rule out any issue with Sandboxie. See also: [Reporting issues to third-party vendors in case of evident conflicts](https://github.com/sandboxie-plus/Sandboxie/issues/2025#issuecomment-1200110235).
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placeholder: e.g. Microsoft Defender Antivirus
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validations:
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required: true
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- type: textarea
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id: policy-settings
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attributes:
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label: Did you previously enable some security policy settings outside Sandboxie?
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description: |
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For example in gpedit.msc, secpol.msc, Windows Defender Exploit protection settings, management tools like parental controls, Microsoft Intune, etc.
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Tip: You may consider to turn off non-default Windows settings.
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placeholder: |
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e.g. I enabled the following security / policy settings outside Sandboxie:
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....
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- type: input
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id: logs
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attributes:
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label: Trace log
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description: |
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Please consider to take one or more logs for Resource Access issues. For instructions, see [Sandboxie Trace](https://git.io/Jwj2y).
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Tip: You can compress multiple log files in a .zip archive to upload on a file storage service, then share the resulting link below.
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placeholder: https://
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- type: textarea
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id: sandboxie-config
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attributes:
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label: Sandboxie.ini configuration
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description: |
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If applicable, consider to attach your Sandboxie.ini settings (usually located in `C:\Windows` or in the installation folder).
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placeholder: |
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[GlobalSettings]
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.....
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[UserSettings_xxxxxxxx]
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.....
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[DefaultBox]
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.....
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render: ini
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