2022-01-31 02:47:53 +00:00
|
|
|
name: Problem report
|
|
|
|
|
description: Please report your problem here to help us improve
|
2022-04-11 18:48:39 +01:00
|
|
|
labels: ["Confirmation pending"]
|
2022-01-31 02:47:53 +00:00
|
|
|
body:
|
|
|
|
|
- type: markdown
|
|
|
|
|
attributes:
|
|
|
|
|
value: |
|
|
|
|
|
Thanks for taking the time to fill out this report!
|
2022-04-01 21:58:56 +01:00
|
|
|
To see if your problem has already been reported, you can use the search box on the Issues and Discussions tabs.
|
|
|
|
|
Also, you may find your answer in our documentation hosted on GitHub: https://sandboxie-plus.github.io/sandboxie-docs
|
2022-01-31 02:47:53 +00:00
|
|
|
- type: textarea
|
|
|
|
|
id: what-happened
|
|
|
|
|
attributes:
|
2022-06-29 15:19:53 +01:00
|
|
|
label: Describe what you noticed and did
|
|
|
|
|
description: |
|
|
|
|
|
It is highly recommended to write the exact steps to reproduce the behavior.
|
|
|
|
|
|
|
|
|
|
You can also add screenshots and provide links to help explain it.
|
|
|
|
|
placeholder: |
|
|
|
|
|
Describe as accurately as possible what you saw and did!
|
|
|
|
|
1. Go to '....'
|
|
|
|
|
2. Click on '....'
|
|
|
|
|
3. Scroll down to '....'
|
|
|
|
|
4. See error
|
|
|
|
|
validations:
|
|
|
|
|
required: true
|
|
|
|
|
- type: input
|
|
|
|
|
id: prevalence
|
|
|
|
|
attributes:
|
|
|
|
|
label: How often did you encounter it so far?
|
|
|
|
|
description: If applicable, write more details about its frequency.
|
|
|
|
|
placeholder: Whenever I ...
|
|
|
|
|
validations:
|
|
|
|
|
required: false
|
|
|
|
|
- type: input
|
|
|
|
|
id: sandboxed-programs
|
|
|
|
|
attributes:
|
|
|
|
|
label: Affected program
|
|
|
|
|
description: |
|
|
|
|
|
If applicable, in which sandboxed program did you see the problem?
|
|
|
|
|
|
|
|
|
|
If not, you can type something like "Not relevant".
|
|
|
|
|
placeholder: e.g. Firefox 96.0.3 64-bit, ....
|
2022-03-23 14:52:26 +00:00
|
|
|
validations:
|
|
|
|
|
required: true
|
|
|
|
|
- type: input
|
|
|
|
|
id: download-link
|
|
|
|
|
attributes:
|
|
|
|
|
label: Download link
|
2022-06-29 15:19:53 +01:00
|
|
|
description: |
|
|
|
|
|
If you had a compatibility issue, it is highly recommended to include a download link to the incompatible software.
|
|
|
|
|
|
|
|
|
|
If not, you can type something like "Not relevant" or "Not available".
|
2022-03-23 14:52:26 +00:00
|
|
|
placeholder: https://
|
2022-01-31 02:47:53 +00:00
|
|
|
validations:
|
|
|
|
|
required: true
|
2022-06-29 15:19:53 +01:00
|
|
|
- type: dropdown
|
|
|
|
|
id: sandboxed-or-not
|
2022-01-31 02:47:53 +00:00
|
|
|
attributes:
|
2022-06-29 15:19:53 +01:00
|
|
|
label: Where is the program located?
|
|
|
|
|
description: Select "Not relevant" if you don't have any malfunctioning program to report.
|
|
|
|
|
options:
|
|
|
|
|
- "The program is installed both inside and outside the sandbox."
|
|
|
|
|
- "The program is installed only outside the sandbox."
|
|
|
|
|
- "The program is installed only inside a sandbox (NOT in the real system anyway)."
|
|
|
|
|
- "I tried to install it only inside a sandbox, but I wasn't able to achieve it."
|
|
|
|
|
- "Not relevant to my request."
|
2022-01-31 02:47:53 +00:00
|
|
|
validations:
|
2022-06-29 15:19:53 +01:00
|
|
|
required: true
|
2022-01-31 02:47:53 +00:00
|
|
|
- type: input
|
|
|
|
|
id: expected-behavior
|
|
|
|
|
attributes:
|
|
|
|
|
label: Expected behavior
|
|
|
|
|
description: A clear and concise description of what you expected to happen.
|
2022-06-29 15:19:53 +01:00
|
|
|
placeholder: Tell what you expect to see!
|
2022-01-31 02:47:53 +00:00
|
|
|
validations:
|
|
|
|
|
required: true
|
|
|
|
|
- type: input
|
|
|
|
|
id: windows-version
|
|
|
|
|
attributes:
|
|
|
|
|
label: What is your Windows edition and version?
|
2022-02-03 17:02:54 +00:00
|
|
|
placeholder: "e.g. Windows 10 Pro 21H1 64-bit"
|
2022-01-31 02:47:53 +00:00
|
|
|
validations:
|
|
|
|
|
required: true
|
2022-02-03 17:02:54 +00:00
|
|
|
- type: dropdown
|
|
|
|
|
id: user-account
|
2022-01-31 02:47:53 +00:00
|
|
|
attributes:
|
2022-02-03 17:02:54 +00:00
|
|
|
label: "In which Windows account you have this problem?"
|
|
|
|
|
description: "Note: Built-in user accounts like Guest or Administrator are disabled by default in Windows because they pose a security risk."
|
|
|
|
|
options:
|
|
|
|
|
- "A local or Microsoft account without special changes."
|
|
|
|
|
- "User account with secure desktop turned off for UAC prompts."
|
|
|
|
|
- "User account with UAC protection completely turned off."
|
|
|
|
|
- "User account with UAC protection set to Always notify."
|
|
|
|
|
- "I use the built-in Administrator account."
|
|
|
|
|
- "I use the built-in Administrator with Admin Approval Mode turned on."
|
|
|
|
|
- "I reproduced it under a Guest account."
|
|
|
|
|
- "Not relevant to my request."
|
2022-01-31 02:47:53 +00:00
|
|
|
validations:
|
|
|
|
|
required: true
|
|
|
|
|
- type: input
|
|
|
|
|
id: security-software
|
|
|
|
|
attributes:
|
|
|
|
|
label: Please mention any installed security software
|
|
|
|
|
description: Even if the real-time protection is disabled, any security solution could still conflict with Sandboxie.
|
|
|
|
|
placeholder: e.g. Windows Defender
|
|
|
|
|
validations:
|
|
|
|
|
required: true
|
|
|
|
|
- type: input
|
2022-02-03 17:02:54 +00:00
|
|
|
id: sandboxie-version
|
2022-01-31 02:47:53 +00:00
|
|
|
attributes:
|
2022-02-03 17:02:54 +00:00
|
|
|
label: What version of Sandboxie are you running?
|
|
|
|
|
placeholder: e.g. Sandboxie Plus 1.0.9 64-bit
|
|
|
|
|
validations:
|
|
|
|
|
required: true
|
2022-06-28 23:32:13 +01:00
|
|
|
- type: dropdown
|
|
|
|
|
id: installation-types
|
|
|
|
|
attributes:
|
|
|
|
|
label: Is it a new installation of Sandboxie?
|
|
|
|
|
options:
|
|
|
|
|
- "I recently did a new clean installation of Sandboxie."
|
|
|
|
|
- "I just updated Sandboxie from the previous version."
|
|
|
|
|
- "I recently upgraded it from an older version than v1.0.22 / 5.55.22."
|
|
|
|
|
- "I have been in the same version for a while now."
|
|
|
|
|
validations:
|
|
|
|
|
required: true
|
2022-01-31 02:47:53 +00:00
|
|
|
- type: input
|
|
|
|
|
id: regression
|
|
|
|
|
attributes:
|
|
|
|
|
label: Is it a regression?
|
2022-02-03 17:02:54 +00:00
|
|
|
description: If applicable, specify in which Sandboxie version this problem was introduced the first time (including any pre-release version).
|
|
|
|
|
placeholder: e.g. Since 5.55.9 64-bit
|
|
|
|
|
- type: dropdown
|
|
|
|
|
id: box-types
|
|
|
|
|
attributes:
|
|
|
|
|
label: In which sandbox type you have this problem?
|
|
|
|
|
description: Select "Not relevant" if you don't have any malfunctioning program or setting to report.
|
|
|
|
|
options:
|
|
|
|
|
- "In a Standard isolation sandbox (yellow sandbox icon)."
|
|
|
|
|
- "In a Hardened sandbox (red sandbox icon)."
|
|
|
|
|
- "In a Sandbox with data protection (blue sandbox icon)."
|
|
|
|
|
- "In an Application Compartment sandbox with data protection (cyan sandbox icon)."
|
|
|
|
|
- "In an Application Compartment sandbox with no isolation (green sandbox icon)."
|
|
|
|
|
- "All sandbox types (I tried them all)."
|
|
|
|
|
- "I only reproduced it with Sandboxie Classic."
|
|
|
|
|
- "Not relevant to my request."
|
|
|
|
|
validations:
|
|
|
|
|
required: true
|
|
|
|
|
- type: dropdown
|
|
|
|
|
id: box-state
|
|
|
|
|
attributes:
|
|
|
|
|
label: Can you reproduce this problem on an empty sandbox?
|
|
|
|
|
description: |
|
|
|
|
|
Select "Not relevant" if you don't have any malfunctioning program to report.
|
|
|
|
|
|
|
|
|
|
Tip: An empty sandbox is a clean box without any installed program or data.
|
|
|
|
|
options:
|
|
|
|
|
- "I can confirm it also on an empty sandbox."
|
|
|
|
|
- "My sandbox contains existing programs or data."
|
|
|
|
|
- "Not relevant to my request."
|
|
|
|
|
validations:
|
|
|
|
|
required: true
|
2022-01-31 02:47:53 +00:00
|
|
|
- type: textarea
|
2022-02-03 17:02:54 +00:00
|
|
|
id: policy-settings
|
|
|
|
|
attributes:
|
|
|
|
|
label: Did you previously enable some security policy settings outside Sandboxie?
|
|
|
|
|
description: |
|
|
|
|
|
For example in gpedit.msc, secpol.msc, Windows Defender Exploit protection settings, or other management tools like parental controls.
|
|
|
|
|
|
|
|
|
|
Tip: You may consider to turn off non-default Windows settings.
|
|
|
|
|
placeholder: |
|
|
|
|
|
I enabled the following security / policy settings outside Sandboxie:
|
|
|
|
|
....
|
|
|
|
|
- type: input
|
|
|
|
|
id: crashdumps
|
|
|
|
|
attributes:
|
|
|
|
|
label: Crash dump
|
|
|
|
|
description: |
|
|
|
|
|
If applicable, provide a direct link containing the .dmp file for your crash issue!
|
|
|
|
|
|
|
|
|
|
Tip: You need to upload it on a file storage service, then share the resulting link below.
|
|
|
|
|
placeholder: https://
|
|
|
|
|
- type: input
|
2022-01-31 02:47:53 +00:00
|
|
|
id: logs
|
|
|
|
|
attributes:
|
2022-02-03 17:02:54 +00:00
|
|
|
label: Trace log
|
|
|
|
|
description: |
|
|
|
|
|
Please consider to take one or more logs for Resource Access issues. For instructions, see https://git.io/Jwj2y
|
|
|
|
|
|
|
|
|
|
Tip: You can compress multiple log files in a .zip archive to upload on a file storage service, then share the resulting link below.
|
|
|
|
|
placeholder: https://
|
2022-01-31 02:47:53 +00:00
|
|
|
- type: textarea
|
|
|
|
|
id: sandboxie-config
|
|
|
|
|
attributes:
|
|
|
|
|
label: Sandboxie.ini configuration
|
2022-02-03 17:02:54 +00:00
|
|
|
description: |
|
|
|
|
|
If applicable, consider to attach your Sandboxie.ini settings (usually located in `C:\Windows` or in the installation folder).
|
|
|
|
|
|
|
|
|
|
Tip: If the content is too long, you are recommended to copy the settings on https://gist.github.com and share the resulting link below.
|
2022-01-31 02:47:53 +00:00
|
|
|
placeholder: |
|
|
|
|
|
[GlobalSettings]
|
|
|
|
|
.....
|
2022-02-03 17:02:54 +00:00
|
|
|
|
2022-01-31 02:47:53 +00:00
|
|
|
[UserSettings_xxxxxxxx]
|
|
|
|
|
.....
|
2022-02-03 17:02:54 +00:00
|
|
|
|
2022-01-31 02:47:53 +00:00
|
|
|
[DefaultBox]
|
|
|
|
|
.....
|
2022-02-03 17:02:54 +00:00
|
|
|
|
2022-04-11 18:48:39 +01:00
|
|
|
render: shell
|
