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@ -1,23 +1,22 @@
---
name: Troubleshooting
about: Users Troubleshooting Help
---
<GUIDE>
<This troubleshooting issue template is meant to help Tasmota users with difficult problems. It is aimed to be opened if using the wiki and the support chat could not solve the issue. The Github Issue tracker is NOT a general discussion forum>
<Please DO NOT OPEN AN ISSUE:>
<If you have general questions or you need help on Tasmota usage, go to the Tasmota support chat>
<If your Tasmota version is not the latest, please update before posting. Your issue might be already solved. Latest precompiled bins of Tasmota can be downloaded from http://thehackbox.org/tasmota/>
<If your issue is a new device, please use the Tasmota Template Feature. See wiki for that>
<If your issue is a flashing issue, please address that to the Tasmota Support Chat>
<If your issue is compilation problem, please address that to the Tasmota Support Chat>
<If your issue has been addresed before (duplicated issue), please ask in the original issue>
<If your issue is wifi problem or mqtt problem, please try first the steps provided in troubleshooting of the wiki>
Please take a few minutes to complete the requested information below. Our ability to provide assistance is greatly hampered without it. The details requested potentially affect which options to pursue. The small amount of time you spend completing the template will also help the volunteers providing the assistance to you to reduce the time required to help you.
> **GUIDE**
>
> This troubleshooting issue template is meant to help Tasmota users with difficult problems. It is aimed to be opened if using the wiki and the support chat could not solve the issue. The Github Issue tracker is NOT a general discussion forum!
>
> Please DO NOT OPEN AN ISSUE:
> - If you have general questions or you need help on Tasmota usage, go to the Tasmota support chat
> - If your Tasmota version is not the latest from the development branch, please update your device before submitting your issue. Your problem might already be solved. The latest precompiled binaries of Tasmota can be downloaded from http://thehackbox.org/tasmota/
> - If your issue is about a new device, please use the Tasmota [Template](../wiki/Templates) feature.
> - If your issue is a flashing issue, please address it to the Tasmota Support Chat
> - If your issue is compilation problem, please address it to the Tasmota Support Chat
> - If your issue has been addresed before (duplicated issue), please ask in the original issue
> - If your issue is a Wi-Fi problem or MQTT problem, please try the steps provided in the FAQ and troubleshooting wiki articles
>
> Please take a few minutes to complete the requested information below. Our ability to provide assistance is greatly hampered without it. The details requested potentially affect which options to pursue. The small amount of time you spend completing the template will also help the volunteers providing the assistance to you to reduce the time required to help you.
### ISSUE DESCRIPTION - TROUBLESHOOTING
_A clear description of what the issue is and be as extensive as possible_
@ -33,20 +32,34 @@ _Make sure these boxes are checked before submitting your issue. Thank you_
- [ ] Searched the problem in the wiki (https://github.com/arendst/Sonoff-Tasmota/wiki/Troubleshooting)
- [ ] Searched the problem in the forum (https://groups.google.com/d/forum/sonoffusers)
- [ ] Searched the problem in the chat (https://discord.gg/Ks2Kzd4)
- [ ] Device used (i.e. Sonoff Basic) : _____
- [ ] Tasmota binary firmware version number used : ____ / (pre-compiled or self-compiled ?)
- [ ] Development IDE - Compiler / Upload tools used : ____ / ____
- [ ] Provide the output of command ``status 0`` :
```
STATUS 0 OUTPUT HERE:
- [ ] Device used (e.g., Sonoff Basic): _____
- [ ] Tasmota binary firmware version number used: _____
- [ ] Pre-compiled
- [ ] Self-compiled
- [ ] IDE / Compiler
- [ ] Flashing tools used: _____
- [ ] Provide the output of command ``Backlog Template; Module; GPIO``:
```
Configuration output here:
```
- [ ] If using rules, provide the output of command ``Backlog Rule1; Rule2; Rule3``:
```
Rules output here:
```
- [ ] Provide the output of command ``Status 0``:
```
STATUS 0 output here:
```
- [ ] Provide the output of console when you experience your issue if applicable:
_(Please use_ ``weblog 4`` _for more debug information)_
```
Console output here:
```
```
- [ ] Provide the output of console when you experience your issue if apply :
_(Please use_ ``weblog 4`` _for more debug information)_
```
CONSOLE OUTPUT HERE:
```
**(Please, remember to close the issue when the problem has been addressed)**