Tasmota/.github/ISSUE_TEMPLATE/Custom.md

name	about
Troubleshooting	Users Troubleshooting Help

GUIDE

This troubleshooting issue template is meant to help Tasmota users with difficult problems. It is aimed to be opened if using the wiki and the support chat could not solve the issue. The Github Issue tracker is NOT a general discussion forum!

Please DO NOT OPEN AN ISSUE:

• If you have general questions or you need help on Tasmota usage, go to the Tasmota support chat
• If your Tasmota version is not the latest from the development branch, please update your device before submitting your issue. Your problem might already be solved. The latest precompiled binaries of Tasmota can be downloaded from http://thehackbox.org/tasmota/
• If your issue is about a new device, please use the Tasmota Template feature.
• If your issue is a flashing issue, please address it to the Tasmota Support Chat
• If your issue is compilation problem, please address it to the Tasmota Support Chat
• If your issue has been addresed before (duplicated issue), please ask in the original issue
• If your issue is a Wi-Fi problem or MQTT problem, please try the steps provided in the FAQ and troubleshooting wiki articles

Please take a few minutes to complete the requested information below. Our ability to provide assistance is greatly hampered without it. The details requested potentially affect which options to pursue. The small amount of time you spend completing the template will also help the volunteers providing the assistance to you to reduce the time required to help you.

ISSUE DESCRIPTION - TROUBLESHOOTING

A clear description of what the issue is and be as extensive as possible

REQUESTED INFORMATION

Make sure these boxes are checked before submitting your issue. Thank you

FAILURE TO COMPLETE THE REQUESTED INFORMATION WILL RESULT IN YOUR ISSUE BEING CLOSED

• Read the Contributing Guide and Policy and the Code of Conduct
• Searched the problem in issues (https://github.com/arendst/Sonoff-Tasmota/issues)
• Searched the problem in the wiki (https://github.com/arendst/Sonoff-Tasmota/wiki/Troubleshooting)
• Searched the problem in the forum (https://groups.google.com/d/forum/sonoffusers)
• Searched the problem in the chat (https://discord.gg/Ks2Kzd4)
• Device used (e.g., Sonoff Basic): _____
• Tasmota binary firmware version number used: _____
  • Pre-compiled
  • Self-compiled
    • IDE / Compiler
• Flashing tools used: _____
• Provide the output of command Backlog Template; Module; GPIO:

  Configuration output here:
  
  

• If using rules, provide the output of command Backlog Rule1; Rule2; Rule3:

  Rules output here:
  
  

• Provide the output of command Status 0:

  STATUS 0 output here:
  
  
  

• Provide the output of console when you experience your issue if applicable: (Please use weblog 4 for more debug information)

  Console output here:
  
  
  

(Please, remember to close the issue when the problem has been addressed)